No Hassle Return Policy
Within the first 45 days If you wish to return a product for any reason (excluding tax forms and MICR Printers), you must first contact our Customer Service department for a Return Merchandise Authorization (RMA) number before sending your product back to us. No returns will be accepted without a Return Merchandise Authorization (RMA) number.
NOTE: To ensure you are inconvenienced as little as possible, ACOM will send replacement products while waiting for the initially-purchased product to be returned. If the initially-purchased item is not received by ACOM, you will be charged an additional fee for the replacement item.
- All cartridges that are returned must contain at least 75% of the toner. We cannot accept depleted items or items purchased from other retailers. Make sure that you return manuals and accessories with your return. If requesting a refund, please also enclose all promotional items that were included with your order. Also, to expedite your return we request that you enclose a copy of the original order receipt or packing slip as proof of purchase.
- After you have received an RMA number from our Customer Care department, you must write the RMA number on the outside of the package under our shipping address. Please do not write any other correspondence to us on the outside of the box. All returned merchandise must be received within ten (10) days of the issuance of the RMA number and return instructions. Failure to do so could result in a delay or complete forfeiture of a refund, if applicable.
- If you are returning an unneeded or incorrectly ordered non-defective product, you may be subject to a 15% restocking fee at our discretion. In cases where you return one item that is not needed or incorrectly ordered along with other defective items, we reserve the discretion whether or not to charge you the 15% restocking fee for the unneeded/incorrectly ordered item.
- We do not reimburse or refund you for any shipping fees, including return shipping fees. We are not responsible for lost or untraceable return shipments. We strongly recommend that you send your return using a shipping company that provides you with a way to track your package.
- Please allow up to 14 business days after we receive your return for your replacement or refund to be processed. If you are eligible for a refund, we will take every step possible to process all refunds within 14 working days from receipt of returned items. Note that credit card companies can take up to 30 days to process a credit from a merchant.