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How do I contact ACOM?
Please contact us via the following methods:
Mailing Address:
ACOM Solutions, Inc.
2850 E. 29 th St.
Long Beach, CA 90806
Email: ordersupplies@acom.com
Tel: 800-891-7899 or 562-424-7899
Fax: 562-424-7560
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What are your hours of operation?
We are open Monday thru Friday, from 7:30 am to 5:00 pm Pacific Standard Time.
We will be closed in observance of Holidays on the following days.
- February 21
- May 30
- July 4
- September 1
- November 27
- November 28
- December 25
- January 1, 2009
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What is your Shipping Policy?
It depends on what you order, total amount of your order, where the products are being shipped, and how fast you want it.
We offer FREE Ground Shipping, within the contiguous United States, on all online toner orders over $100. Toner orders totaling less than $100 are subject to a $5.00 handling fee. Shipping charges for Check Stock and Envelope orders will be billed a flat fee of $10.00 per 1000 checks/envelopes for standard ground shipping.
All products are shipped standard ground service unless otherwise specified. Shipments outside the 48 continental United States cannot ship "standard" ground service and/or may involve additional requirements. All Shipments to Alaska and Hawaii will be charged actual Air Freight rates based on dimension and weight. All Express orders including 2-Day and Overnight delivery will be billed actual shipping costs based on dimension, weight and delivery location. We only offer international shipping to Canada. Shipments to Canada are billed actual freight charges based on the method of shipment, weight and package dimensions. ACOM is responsible for delivery up through the confirmation of delivery to the customer. ACOM is not responsible for any packages lost, damaged or stolen after delivery has been made.
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Partial Shipments
At ACOM, our service goal is to fulfill your order promptly and keep you posted as to the status of your order. We want you to know your order is secure. We want you to feel comfortable and enjoy the benefits of shopping at ACOM OrderPrinterSupplies.com
Should one of the products in your order not be available for some reason, we will promptly notify you by email with the anticipated ship date. You have the option to cancel your order should this conflict with your needs.
There are no additional shipping charges for items on backorder that ship subsequent to your initial order.
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Shipment Tracking
We will notify you of your order confirmation via email. If you require additional order and/or shipping status information, please don't hesitate to ask our friendly Customer Care Representatives via email or by telephone. Please have your email address and order number handy so our representatives can promptly look up your order for you.
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When will I receive my order?
It depends on the service you select (anywhere from next day to ground which can take between 2 and 7 business days). Note that the shipping time starts once your order is picked up from our facility. Orders are processed Monday though Friday, excluding holidays. We do not process or ship orders on Saturday or Sunday.
For Toner and other printer products, they are usually shipped the same day for orders received Monday thru Friday, before 11:00 am Pacific Standard Time, or the following day after you place your order.
For blank checks and envelopes, this is usually within 1 business day of receiving all of the information we need to process your order.
For Pre-Printed checks, orders will ship within 1 ?2 days after final ?check proof? has been approved.
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What forms of payment do you accept?
VISA * MasterCard * American Express * Net 30 Days Credit Account with an Approved Credit Application.
To Receive Credit Terms:
Fill out our online Credit Application and return it to ACOM for review and approval. E-mail ordersupplies@acom.com or Call us 1-800-891-7899 and we'll be glad to fax one to you. To return the credit application via fax, our fax number is 1-562-424-7560.
Once approved, you can order online using a purchase order instead of a credit card. (For organizations that require hard copy Purchase Orders, please fax your hard copy P.O. to fax # 1-562-424-7560 to expedite processing of your order.)
We also offer a Standing Purchase Order Program for our credit term customers. This allows you to receive our products at the dates you specify without having to go through the re-ordering process. It also helps to protect you from running out of our products at crucial times. Quantity price discounts are offered through this program.
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What is your Return/Exchange Policy?
If you wish to return a product for any reason, you must first contact our Customer Service department for a Return Merchandise Authorization (RMA) number before sending your product back to us. No returns/exchanges will be accepted without a Return Merchandise Authorization (RMA) number.
NOTE: To ensure you are inconvenienced as little as possible, ACOM will send replacement products while waiting for the initially-purchased product to be returned. If the initially-purchased item is not received by ACOM, you will be charged an additional fee for the replacement item.
1. To Receive an RMA # and instructions on where to ship your return , please contact our Customer Service Department, via e-mail ordersupplies@acom.com, or call 1-800-891-7899. If you are requesting a refund, RMAs will be given within 45 days from the original date of shipment.
2. All cartridges that are returned must contain at least 75% of the ink or toner. We cannot accept depleted items or items purchased from other retailers. Make sure that you return manuals and accessories with your return. If requesting a refund, please also enclose all promotional items that were included with your order. Also, to expedite your return we request that you enclose a copy of the original order receipt or packing slip as proof of purchase.
3. After you have received an RMA number from our Customer Service department, you must write the RMA number on the outside of the package under our shipping address. Please do not write any other correspondence to us on the outside of the box. All returned merchandise must be received within ten (10) days of the issuance of the RMA number and return instructions. Failure to do so could result in a delay or complete forfeiture of a refund, if applicable.
4. If you are returning an unneeded or incorrectly ordered non-defective product, you may be subject to a 15% restocking fee at our discretion. In cases where you return one item that is not needed or incorrectly ordered along with other defective items, we reserve the discretion whether or not to charge you the 15% restocking fee for the unneeded/incorrectly ordered item.
5. We do not reimburse or refund you for any shipping fees, including return shipping fees. We are not responsible for lost or untraceable return shipments. We strongly recommend that you send your return using a shipping company that provides you with a way to track your package.
6. Please allow up to 14 business days after we receive your return for your replacement or refund to be processed. If you are eligible for a refund, we will take every step possible to process all refunds within 14 working days from receipt of returned items. Note that credit card companies can take up to 30 days to process a credit from a merchant.
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Are your products covered by a warranty?
Yes. All of our products are backed by our 100% Warranty so you can rest assured that your order is always risk free!
Is there a satisfaction guarantee?
We offer the protection of Two Satisfaction Guarantees, so you can rest assured that your order is always risk free!
1) 45-Day Risk-Free Money-Back Guarantee
If not completely satisfied with the performance of any item, simply return the unused portion within 45 days from the date of shipment of merchandise to receive a refund or replacement. Please see our No Hassle Return Policy for return/exchange procedures.
2) ONE YEAR- Product Replacement/Exchange Guarantee
In addition to our 45-day risk-free guarantee we also have a one-year100% Product Quality Warranty. This warranty allows you to return any product for a replacement for up to one full-year, or until the toner or ink is depleted, whichever occurs first. Simply call or e-mail to get a return authorization number and we?ll make it right. Please check out our No Hassle Return Policy for return/exchange procedures.
All cartridges that are returned must contain at least 75% of the cartridge's capacity as purchased. Please be sure to follow the No Hassle Return Policy as described herein. No refunds will be issued for empty or nearly empty cartridges.
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